Customer Service Hours:

Shop on our secure site 24/7 365 days with us!


Available Monday - Friday 9:00 am - 5:00 pm (CST) Closed Saturday, Sunday and all Major Holidays

Contact us also by email by clicking on: "Contact Me" E-mail inquiries answered during normal customer service business hours.

Monday - Friday 9:00 am - 5:00 pm (Cst)
CLOSED: Saturdays, Sundays and all Major Holidays.


Your inquiries are very important to us if you should need an immediate response or have trouble ordering after hours or on the weekends just indicate briefly in "subject field" of your email your question and we will assist you by responding back ASAP. We pride ourselves for being available to our customers for all questions and concerns.

Shipping Monday - Friday only.
SHIPPING WITHIN THE UNITED STATES ONLY.


Credit Card Payments: ACCEPTED ONLY THROUGH PAYPAL - YOU DO NOT NEED A PAYPAL ACCOUNT! Mastercard, Visa, Discover and American Express.

***WE NOW ACCEPT PAY PAL FOR ADDED SHOPPING CONVENIENCE*** When checking out just click on "PayPal button" in shopping cart. IMPORTANT***UPON COMPLETION OF YOUR TRANSACTION WITH PAYPAL PLEASE CLICK ON "RETURN TO MERCHANT" BUTTON IN ORDER FOR TRANSACTION TO PROCESS CORRECTLY.

You do not need to have a Pay Pal
account.

NO BANK CHECKS OR MONEY ORDERS ACCEPTED AT THIS TIME.

JEWELRY ORDERS: ALL OUR JEWERLY IS SHIPPED FREE OF CHARGE! Expected delivery time is between 5-7 business days. We use USPS to ship our Jewelry. A confirmation email with a tracking number will be sent. Jewelry orders can be tracked at: www.usps.com.



GIFT BASKET PROCESSING ORDERS: We may need some additional time to process GIFT BASKET orders due to high volume (especially during holidays) or temporarily out of stock items. You will be notified via e-mail within 24 hours if an item is no longer available.

COOKIE BOUQUET ORDERS: Orders shipped within 24 business hours if ordered by 11:00 am (cst). Ground shipping orders delivered within 4-7 business days. Overnight Delivery - extra charge (please email if you desire Overnight Delivery for a quote.)
Custom Cookie Orders: 2-4 weeks lead time. WE DO NOT DELIVER TO HOSPITALS.

Texas Residents Sales Tax: 8.25%

Shipping Policy:


GIFT BASKET ADVANCE ORDERS: Advance orders can be placed up to 30 days in advance. This service is great when you are ordering around the holidays and have quite a few baskets to send. This option allows you to reserve and pay in advance while quantities are in stock. When ordering indicate in "MESSAGE TO MERCHANT" box your desired delivery dates for each gift basket. It's that easy! NOTE: THIS SERVICE IS ONLY AVAILABLE FOR OUR GIFT BASKETS ONLY.

GIFT BASKET ORDER CUT-OFF TIME FOR SAME DAY SHIPPING: 11:00 AM (CST) OTHERWISE ANY ORDER PLACED AFTER 11:00 AM (CST)WILL BE SHIPPED NEXT DAY.

WE OFFER FREE GROUND SHIPPING FOR CORPORATE ACCOUNT GIFT BASKET ORDERS OVER $150.00 - CONTACT US IN ADVANCE VIA EMAIL.

GIFT BASKET ECONOMY FLAT RATE GROUND SHIPPING 3-5 estimated BUSINESS DAYS- ONLY: $9.95

***SHIPPING RATES BASED ON GIFT BASKET WEIGHT.***

GIFT BASKET Shipping Options:
ECONOMY FREIGHT SERVICE - 3-5 business days.
2ND DAY - GUARANTEED in 2 business days
NEXT DAY AIR - Guaranteed NEXT business day.

GIFT BASKET ORDERS SHIPPED WITHIN THE UNITED STATES ONLY.

We do not ship GIFT BASKETS on Friday for Saturday Delivery. NO HOLIDAY DELIVERIES.

Methods of Shipping GIFT BASKETS: Primary carrier is UPS. USPS, Federal Express are occasionally used. (We use several carriers to keep our shipping costs as low as possible to our customers)

A notification via email will notify you of shipment and shipment details.

GIFT BASKETS ESTIMATED TIME IN TRANSIT:
Ground Shipping: 3-5 Business Days
2nd Day - 2 Full Business Days
3rd Day - 3 Full Business Days
NEXT DAY - 1 Full Business Day
USPS EXPRESS - 1 - 2 Business Days

Occasional delays in carriers, weather conditions and other factors, such as providing incorrect address can all impact delivery of gift, however we are unable to guarantee specific times of arrival.

DELIVERY TO LARGE OFFICES OR BUILDINGS:
We recommend that you contact the office that you are delivering to and let them know a package is arriving. Large companies usually have one central location for deliveries and that department is responsible for getting the package to recipient once it is delivered. PLEASE REVIEW BUILDING DELIVERY POLICIES OF YOUR RECIPIENT AHEAD OF TIME.

GIFT BASKET HOLIDAY DELIVERY SCHEDULE: 2009
INDEPENDENCE DAY, July 4, 2009 - Last day to ship ground to arrive before holiday is June 25, 2009

LABOR DAY, Monday September 7, 2009 -
NO PICKUP OR DELIVERY - Last day to ship Ground to arrive before the holiday August 27, 2009

THANKSGIVING, Thursday November 26, 2009 NO PICKUP OR DELIVERY -
Last day to ship ground to arrive is November 17, 2009

DAY AFTER THANKSGIVING, November 27, 2009 - Regular ground shipments resume on November 30, 2009

IMPORTANT: LAST DAY TO ORDER FOR CHRISTMAS IS DECEMBER 16, 2009 (GROUND SHIPPING)

CHRISTMAS EVE, Thursday December 24, 2009 - Regular ground shipments resume on December 28, 2009

CHRISTMAS DAY, Friday December 25, 2009 - NO DELIVERY -LAST DAY TO SHIP GROUND TO ARRIVE BEFORE THE HOLIDAY IS DECEMBER 16, 2009.

NEW YEARS EVE, Thursday December 31, 2009 - Regular ground shipments resume on January 4, 2010

NEW YEARS DAY, Friday January 1, 2010,
NO DELIVERY - LAST DAY TO SHIP GROUND TO ARRIVE BEFORE THIS HOLIDAY IS DECEMBER 21, 2009.

GIFT BASKET PERISHABLES:
Food items and perishables may not be returned due to health and safety concerns.

GIFT BASKET DAMAGES:
All claims must be filed in writing via email to: hhcountrycollection@yahoo.com
within 24 hours of delivery. For full reimbursement a Damaged Goods report must be filed by us to the shipping carrier. Company will reimburse customer upon a successful claim with shipping carrier.

GIFT BASKET ORDER CANCELLATIONS: NO ORDER CANCELLATIONS FOR SAME DAY SHIPMENTS. If you wish to cancel order for next day shipment, your request must be received at 10:00am (cst)next day.